Terms of service

✅ TERMS OF SERVICE – CocoKart

Last Updated: 25th November 2025

Welcome to CocoKart. By accessing our website and purchasing our products, you agree to the following Terms of Service. Please read them carefully before using our website.

1. GENERAL CONDITIONS

  • By using this site, you confirm that you are at least 18 years old or have consent from a guardian.

  • We reserve the right to refuse service to anyone for any reason at any time.

  • Product prices, stock, and policies may change without prior notice.

  • Misuse of our website, including fraud or abuse, may result in termination of your access.

2. PRODUCTS & INFORMATION

  • All products listed on CocoKart are for personal use only.

  • We do not guarantee that product descriptions, images, or details are 100% error-free.

  • Health, wellness, and personal-care products are not medical treatments, and results may vary from person to person.

  • Always consult a qualified professional before using any new supplement or health-related product.

3. ORDERING & PROCESSING

  • Orders are processed only after payment confirmation.

  • In case of incorrect address or contact details provided by the customer, delivery delays or failed deliveries are not our responsibility.

  • We reserve the right to cancel any order due to stock issues, fraudulent activity, or invalid details.

4. PRICING & PAYMENT

  • Prices shown on the website are final.

  • Payment methods available will be shown at checkout (UPI, Cards, Wallets, Net Banking, COD if enabled).

  • By providing your payment information, you authorize CocoKart or its payment gateway partners to charge the applicable amount.

5. SHIPPING & DELIVERY

  • Delivery timelines shown on product pages are estimates and may vary.

  • CocoKart is not responsible for courier delays, weather issues, or operational issues from the courier partner.

  • If the customer is unavailable during delivery attempts, the order may be returned or cancelled.

6. RETURNS, REPLACEMENTS & REFUNDS

Due to the nature of personal-care, wellness, and consumable products:

  • We currently do not accept returns on opened or used products.

  • Returns are only accepted for:

    • Wrong item delivered

    • Missing items

  • Customers must inform us within 24 hours of delivery with unboxing video and photo proof.

  • Refunds only Provided when there is a Damaged or missing product delivered to the customer & it’s provided within 7–10 working days.

7. ACCURACY OF BILLING & ACCOUNT INFORMATION

  • You agree to provide current, complete, and accurate address and contact details.

  • CocoKart is not responsible for delays or losses due to incorrect information.

8. THIRD-PARTY SERVICES

  • We may use third-party suppliers, shipping partners, and payment gateways.

  • CocoKart is not liable for errors, delays, or issues caused by third-party partners.

9. INTELLECTUAL PROPERTY

  • All content on this site (text, images, logos, graphics) is the property of CocoKart.

  • Copying, distributing, or reproducing any content without permission is prohibited.

10. PROHIBITED USES

You agree NOT to use the site for:

  • Fraudulent activity

  • Harassment or abuse

  • Uploading harmful files or viruses

  • Illegal activities

  • Attempting to bypass website security systems

Violation may result in account suspension or legal action.

11. LIMITATION OF LIABILITY

  • CocoKart is not liable for any direct, indirect, incidental, or consequential damages caused by use of our products or website.

  • All health and wellness products should be used responsibly.

12. CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time. Updates will be posted on this page with the revised date.